At Sun Trust Energy LLP, we value your trust as much as we value the energy we generate. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our solar installation services.
Information We Collect
To provide accurate technical audits and handle government subsidy applications, we collect the following:
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Personal Identification: Name, phone number, and email address.
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Property & Utility Data: Installation address, PIN code, and copies of your electricity bills (to verify consumer numbers and load requirements).
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Identity Documents: Aadhaar Card, PAN Card, and Bank account details (required exclusively for MNRE/DISCOM subsidy processing and net-metering applications).
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Technical Data: Rooftop dimensions, shadow analysis data, and energy consumption patterns.
How We Use Your Data
We use your information solely to facilitate your transition to solar energy:
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Feasibility Studies: To design a custom solar system optimized for your roof.
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Government Liaison: To file applications on the National Solar Portal and with local DISCOMs for net-metering and subsidies.
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Maintenance Alerts: To provide real-time monitoring and alert you when battery connections or panel efficiency need checking.
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Communication: To send project updates, subsidy status, and maintenance reminders via WhatsApp and Email.
Data Security & Storage
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Confidentiality: We do not sell or trade your personal data to third-party marketing companies.
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Restricted Access: Your sensitive documents (Aadhaar/Bills) are only accessible by authorized staff handling your government applications.
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Digital Protection: We use industry-standard encryption to protect the data submitted through our website forms.
Third-Party Sharing
We share your data only with authorized entities involved in your solar project:
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Government Authorities: Ministry of New and Renewable Energy (MNRE) and State Electricity Boards for legal compliance and subsidies.
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Hardware Partners: Providing your address to Tier-1 component manufacturers for warranty registration of panels and inverters.
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Financing Partners: Only if you explicitly request assistance with solar loans or EMI options.
Your Rights
As per Indian data protection standards, you have the right to:
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Request a copy of the personal data we hold about you.
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Ask us to correct or update any inaccurate information.
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Withdraw your consent for data processing (Note: This may affect our ability to complete your solar installation or subsidy process).
Contact Information
For any privacy-related queries or to request data deletion, please contact our Data Grievance Officer:
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Email: energysuntrust@gmail.com
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Phone: +91 88277 04227
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Office Address: 5th Floor, Gravity Mall, Indore (M.P.)
